Privacy Policy

Effective Date: 17 August 2026

Tours Bay Travel & Tourism L.L.C. (“Tours Bay”, “we”, “us”, or “our”) respects the privacy of our customers, website visitors, and users of our communication services.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you interact with Tours Bay through our website, travel and tourism services, customer relationship management system, and communication channels, including WhatsApp and services provided through the Meta WhatsApp Business Platform.

Our website is:

https://toursbay.com/

Tours Bay Business OS (“TBOS”) is our internal business and customer relationship management system used by authorized Tours Bay staff to manage customer communications and travel-related services.

1. Who Is Responsible for Your Data

The organization responsible for personal information processed for Tours Bay’s business activities is:

Tours Bay Travel & Tourism L.L.C.
Egypt

Tours Bay determines how personal information is used for its own travel, tourism, booking, customer service, and business communication activities.

2. Information We May Collect

Depending on how you interact with us, we may collect the following categories of information.

Customer and Booking Information

This may include:

  • Your name.
  • Telephone or WhatsApp number.
  • Email address.
  • Travel or booking reference.
  • Hotel, tour, transfer, excursion, or other travel-service information.
  • Information you voluntarily provide when requesting or purchasing a service.
  • Communications relating to your booking or customer support request.

WhatsApp and Meta Platform Information

When you communicate with Tours Bay through WhatsApp, or when our authorized staff communicate with you through the WhatsApp Business Platform, we may process information such as:

  • Your WhatsApp phone number.
  • Your WhatsApp profile name when made available to us.
  • Message content.
  • Images, documents, audio, video, or other media you choose to send.
  • Message identifiers.
  • Message timestamps.
  • Delivery, sent, read, or failure status information.
  • Information required to associate a conversation with the correct Tours Bay WhatsApp business channel.
  • Approved WhatsApp message-template information used for legitimate business communications.

Tours Bay Business OS uses the WhatsApp Business Platform to support legitimate customer communications relating to Tours Bay services.

Website and Technical Information

When you use our website, we may receive technical information such as:

  • IP address.
  • Browser and device information.
  • Website activity and technical logs.
  • Cookies or similar technologies where used.
  • Information submitted through website forms.
  • Account information if you create or use an account on our website.

3. How We Use Personal Information

We may use personal information to:

  • Provide travel and tourism services requested by customers.
  • Manage bookings, reservations, tours, transfers, excursions, and related services.
  • Send booking confirmations and service information.
  • Send tour details, itineraries, reminders, and operational updates.
  • Respond to customer inquiries and provide customer support.
  • Communicate with customers through WhatsApp and other authorized communication channels.
  • Associate customer conversations with the appropriate Tours Bay business channel inside our CRM.
  • Use approved WhatsApp templates where required by the WhatsApp Business Platform.
  • Maintain customer and conversation records necessary for service delivery and business operations.
  • Diagnose technical problems and maintain the security and reliability of our systems.
  • Prevent misuse, fraud, unauthorized access, or security incidents.
  • Meet applicable legal, regulatory, accounting, or compliance obligations.

We use information received through Meta and WhatsApp only for legitimate Tours Bay business purposes and the functionality described in this Privacy Policy.

4. WhatsApp Business Communications

Tours Bay uses the WhatsApp Business Platform as part of its customer communication workflow.

Authorized Tours Bay staff may use Tours Bay Business OS to communicate with customers concerning matters including:

  • Booking confirmations.
  • Travel arrangements.
  • Tour information.
  • Service changes.
  • Operational notifications.
  • Customer support.
  • Other communications relating to a customer’s interaction with Tours Bay.

Some WhatsApp messages may be sent using message templates that have been approved through Meta’s WhatsApp Business Platform.

We do not intend to use the WhatsApp Business Platform to send unsolicited spam.

5. Meta Platform Data

Where Tours Bay receives information through Meta products or the WhatsApp Business Platform, we process that information only for the purposes necessary to provide and operate the relevant Tours Bay service.

Access to Meta Platform Data is restricted to authorized personnel and systems where access is necessary for legitimate business purposes.

Tours Bay does not intentionally request access to Meta information that is unrelated to the functionality of our services.

6. Service Providers and Data Processors

We use service providers to operate the technical infrastructure required for our services.

Our current hosting and infrastructure provider includes:

Hostinger International Ltd.

Hostinger provides information technology, hosting, storage, and related infrastructure services and may process data on our behalf where required to operate our website, CRM, databases, webhook infrastructure, and related systems.

We may also use Meta and WhatsApp infrastructure to deliver WhatsApp Business Platform functionality.

Service providers may process information only to the extent necessary to provide their services or as otherwise permitted or required by applicable law and their applicable agreements.

7. Sharing of Personal Information

We may disclose personal information where reasonably necessary to:

  • Provide a service requested by you.
  • Operate our website and communication systems.
  • Deliver WhatsApp communications through Meta’s infrastructure.
  • Work with hosting and technology providers.
  • Comply with a valid legal requirement.
  • Protect the security, rights, or lawful interests of Tours Bay, our customers, or others.

We do not disclose personal information to unrelated third parties merely because they request it.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

  • The nature of the travel or tourism service.
  • Customer-service requirements.
  • Booking and transaction records.
  • Operational requirements.
  • Security requirements.
  • Accounting obligations.
  • Applicable legal or regulatory requirements.

WhatsApp conversations and CRM records may be retained where necessary to support customer service, booking history, operational continuity, or legitimate business records.

When information is no longer required, it may be deleted, anonymized, or otherwise securely disposed of.

9. Data Security

Tours Bay takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

  • Restricted staff access.
  • User authentication.
  • Role and permission controls.
  • Technical logging.
  • Secure hosting infrastructure.
  • Encryption in transit where supported.
  • Security controls around our APIs and webhook infrastructure.
  • Limiting access to systems and information to personnel who require it for their work.

No electronic system can be guaranteed to be completely secure, but we continually aim to use appropriate safeguards for the nature of the information processed.

10. International Processing

Some of our technology and platform providers may process information outside Egypt.

Where personal information is processed through external infrastructure or international service providers, we use those services in accordance with applicable contractual and legal requirements.

11. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to request:

  • Access to information we hold about you.
  • Correction of inaccurate information.
  • Deletion of information.
  • Restriction of certain processing.
  • Information about how your data is being used.

We may need to verify your identity before processing certain requests.

12. Data Deletion Requests

You may request deletion of personal information associated with your interaction with Tours Bay.

To submit a request, send an email to:

ahmed.abbas.guide@gmail.com

Use the subject:

Data Deletion Request – Tours Bay

Please provide enough information for us to locate the relevant records, such as:

  • Your full name.
  • Your WhatsApp or telephone number in international format.
  • Your email address, if applicable.
  • A booking or reference number, if available.
  • A brief description of the information you want deleted.

We may contact you to verify your identity before completing the request.

Following verification, we will delete or anonymize personal information that is no longer required for legitimate business, security, accounting, contractual, or legal purposes.

Certain information may need to be retained where retention is required by applicable law or necessary for legitimate legal, accounting, fraud-prevention, or security purposes.

We will handle valid deletion requests in accordance with applicable law.

13. Cookies and Website Technologies

Our website may use cookies and similar technologies for purposes such as:

  • Maintaining website functionality.
  • Remembering user preferences.
  • Supporting login functionality.
  • Security.
  • Performance and technical diagnostics.

Third-party or embedded services may also use their own technologies according to their respective privacy policies.

14. Third-Party Platforms

Our services may interact with third-party platforms, including Meta and WhatsApp.

Those companies operate their own platforms and may process information independently under their own terms and privacy policies.

This Privacy Policy describes how Tours Bay processes information under our control.

15. Children’s Privacy

Tours Bay’s travel and tourism services may involve bookings that include minors, but our digital business systems are not intended to independently solicit personal information directly from children without involvement from an appropriate adult, parent, guardian, or booking organizer where required.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our services, systems, legal obligations, or data-processing practices change.

The latest version will be published on:

https://toursbay.com/privacy-policy/

The effective date shown at the top of this page indicates when the current version became effective.

17. Contact Us

For privacy questions, data-access requests, correction requests, or deletion requests, contact:

Tours Bay Travel & Tourism L.L.C.
Egypt

Email:
info@toursbay.com

Website:
https://toursbay.com/